Shipping policy

SHIPPING POLICY

Last updated: August 11, 2026

  1. Processing Times

Orders are processed within 1-3 business days after payment confirmation.

During periods of high demand, promotions, or holidays, processing may take longer. In case of significant delays, we will notify you via the email address provided at checkout.

  1. Shipping Times

Delivery times depend on the destination and the shipping method selected at checkout.

Italy: 2-5 business days
Europe: 4-10 business days
Other destinations: 7-15 business days

The delivery times listed above are estimates and may vary due to carrier delays, weather conditions, holidays, customs inspections, or other circumstances beyond our control.

  1. Shipping Costs

Shipping costs are displayed at checkout before you complete your order.

Any free shipping promotions will be clearly indicated on our website.

  1. Order Tracking

Once your order has been shipped, you will receive an email containing tracking information, when available.

Tracking updates may take up to 48 hours to appear.

  1. Shipping Address

Please carefully check your shipping address before completing your order.

We are not responsible for delays or incorrect deliveries caused by an incorrect or incomplete address provided by the customer.

If you entered an incorrect address, please contact us as soon as possible. We will do our best to correct it before your order is shipped.

  1. Lost or Damaged Orders

If your package is lost, damaged, or marked as delivered but not received, please contact us within 7 days of the expected delivery date.

We may request the necessary information to investigate the issue with the shipping carrier.

For damaged products, please provide photos of the product and packaging.

  1. Customs Duties and Taxes

For international orders, any customs duties, import taxes, or other fees imposed by the destination country are the responsibility of the customer, unless otherwise stated at checkout.

  1. Contact Us

For questions about shipping or your order, please contact us at:

Email: shop.avera.store@gmail.com

We recommend including your order number in your email to help us assist you more quickly.